Help & care
Frequently asked questions
Quick answers to orders, payments, styling appointments and saree care. Still have a question? Reach us on WhatsApp — we reply within a few hours.
What makes TREATYOU 2 sarees different?
Every piece is sourced directly from master weavers in Varanasi, Kanchipuram, Chanderi, Uppada, Mangalagiri and other heritage clusters. We prioritise handloom weaves, natural fibres and small-batch production so you receive a saree with genuine provenance.
How do I place an order?
Browse the shop, add your favourite sarees to the bag, and proceed to checkout. You can complete your purchase as a guest or create an account to save your address and order history.
What payment methods do you accept?
We accept UPI/QR payments (GPay, PhonePe, Paytm and any UPI app) and Cash on Delivery. For UPI/QR, you must enter the 12-digit UTR/transaction reference number on the checkout page before your order is confirmed.
How do I complete a UPI payment?
At checkout, choose UPI/QR. You can tap a direct app link for GPay, PhonePe or Paytm, scan the on-screen QR code, or manually transfer to the UPI ID shown. Once paid, enter the 12-digit UTR number and click Confirm so we can match your payment.
Is Cash on Delivery available?
Yes, COD is available for most locations within India. We may confirm your phone number before dispatch for high-value orders.
Do you ship internationally?
Yes, we ship worldwide. International orders are billed in your home currency at checkout and dispatched via tracked courier. Customs duties and import taxes, if any, are the responsibility of the recipient.
How long does delivery take?
Orders are packed within 1–2 business days. Delivery within India typically takes 3–7 business days; international orders take 7–14 business days depending on the destination.
What is your return and exchange policy?
We accept returns for unused sarees with original tags and packaging intact, within 7 days of delivery. Customised, altered, or sale pieces are final. To initiate a return, contact us via WhatsApp or email with your order number.
Can I book a personal styling appointment?
Yes. Visit the Contact page to book a one-to-one styling session in our Alwarpet boutique or a video consultation. We also offer bridal trousseau curation by appointment.
How should I care for my handwoven saree?
Dry clean silk and zari sarees for the first few washes. Cotton and linen weaves can be gently hand-washed in cold water with mild detergent. Store folded with a breathable cloth, away from direct sunlight and moisture.
Still need help?
Our styling team is available Mon–Sat, 10:30 am – 8:30 pm.